In this course, you’ll get a better understanding about how to handle an angry or abusive clients. We will help you understand why you react the way you do and how to change your reactions. We also have a look at your rights and how to keep yourself safe. Finally we will give you the tools you need to help you have a better exsperance with your next angry or abusive client.
A$97 Every 1 year
Understanding you and how you react to angry and abusive customers/patients
7 Steps to Handling Abuse
Boundaries and Your Rights